WEBSITE TERMS AND CONDITIONS
1. COMPANY INFORMATION
Rapha is a trademark of Rapha Racing Ltd.
Registered in England & Wales, Company number: 4849594
VAT registration number: GB 832 6707 25
Registered UK office address:
Rapha Racing Ltd Rapha Works 4 Elthorne Road London, N19 4AG United Kingdom
Registered US office:
Rapha Racing 702 SE 5th St Ste. 34 Bentonville Arkansas 72712 United States
Registered Australian office:
Rapha Racing Pty Ltd PO Box 120 Abbotsford VIC 3067 Australia
You will need to register to be able to access some services on the rapha.cc website (our “site”). When you register your details online, you are required to make sure that this information is accurate, current and a true representation of your personal details. You are also responsible for maintaining your personal information via your online account as well as for keeping your password secret.
The Terms of Service together with all our policies and procedures will be governed by and construed in accordance to the relevant United Kingdom law and the relevant courts of the United Kingdom will have exclusive jurisdiction.
Once your order is complete, you will be requested to provide personal and payment details. As part of the online transaction, we will perform a fraud credit check via our payment provider Adyen. By submitting a payment through the site, you are granting permission for us to carry out such checks via Adyen as required.
Orders on the site are subject to the required stock availability. Items added to your basket on the site will not be reserved for you, and are available for sale to other customers browsing the online store at the same time.
When you have finalised your order via the site, stock will be reserved for your purchase. However, sales will not be confirmed until the order dispatches from the warehouse, and payment is successfully taken.
Stock availability is determined by your delivery address, subject to stock availability at the warehouse in your locale. We are unable to offer customers stock from warehouses outside of their delivery-address service area.
Once you have placed your order via rapha.cc it is not possible for you, or our Customer Services team, to modify or cancel any part of the order. This includes delivery addresses, quantities, sizes, or payment methods.
All site pricing will be shown in local currency where available, and otherwise priced in US Dollars (USD). Payments are currently accepted in the following currencies: British pounds (GBP), US dollars (USD), Canadian dollars (CAD), Euros (EUR), Swiss francs (CHF), Japanese yen (JPY), Norwegian kroner (NOK), Swedish kronor (SEK), Danish kroner (DKK) and New Taiwan dollars (TWD). Orders can only be placed in the currency relating to your shipping country, and we are unable to offer alternative currency pricing to any customer.
All UK and EU pricing is shown inclusive of tax. Rapha uses a standard pricing policy for the UK and Channel Islands which ensures that all of our customers are charged the same final price, regardless of where they live. We do not offer VAT refunds on orders delivered to the Channel Islands. All total prices for goods displayed on the checkout page represent the total price payable by the customer for those items, regardless of the address for delivery. For EU deliveries, this price includes VAT (or VAT equivalent) at the current rate. Although this price is the same for deliveries outside the EU, where VAT (or VAT equivalent) may not be applicable, customers are not entitled to any discount or refund to account for the differences in tax treatment.
These customers will pay the same price for the item as a customer placing an order for delivery to the EU. Other components of the total price at the checkout, including delivery charge, may vary for each customer.
Import duties and taxes may be applied by your local authority. It is a legal requirement that we declare the full transaction value of the contents of all packages. Local import duties and taxes are levied by the carrier on behalf of the local customs authority.
US and Canada pricing is shown exclusive of sales tax, and sales tax may be added at the checkout, once the delivery address has been confirmed. No import duty is due on US orders, as these ship from within the United States. Canadian pricing is inclusive of import duty (see DDP below).
5. DUTY DELIVERY PAID (DDP)
Pricing in the following territories is inclusive of duty and tax:
Switzerland, Japan, Norway, Canada (applicable tax shown at checkout)
Orders in these territories will be sent duty paid, meaning that no further import duty or tax will be payable after the order has been placed on the site.
6. SALE PRICING ADJUSTMENTS
From time to time, Rapha will run discounted pricing on specific items as part of a sale or promotion. Subject to the sentence below, Rapha is happy to compensate the difference in price between the amount paid and the discounted price, in the form of a voucher, if the item was purchased at full price within 14 days of the commencement of the specific discount.
Please note that we are not able to offer any refund or voucher if the same item (inc. colour/size) is not in stock at the specific delivery address warehouse, as seen on Rapha.cc at the time of the request, or if the item was originally purchased at a discounted sale price, or if we have already provided a price match on the order.
7. PAYMENT & ORDER ACCEPTANCE
We accept the following payment types on our site:
Union Pay (Credit only)
Gift vouchers and e-vouchers
Please note that travel trips cannot be purchased via Paypal.
Payments for all orders are taken on dispatch of goods, and are subject to fraud checks and checks by the card issuer.
By submitting your order on our site, you are confirming that the credit/debit card is yours or that you have authority from the cardholder to make the payment. We reserve the right to refuse payments & orders for customers who are not 18 years of age or older.
We will process your payments securely via the Adyen payments system, and all payment details will be encrypted. All stored card details will be stored securely on Adyen's secure servers.
Your payment and order will only be deemed as final when final payment is taken on dispatch of your goods. We reserve the right to refuse any payments or cancel orders at our own discretion.
8. GIFT VOUCHERS AND E-VOUCHERS
Gift vouchers and e-vouchers (“Vouchers”) cannot be bought using discount or promotional codes, and cannot be purchased with another Voucher.
Vouchers can be redeemed to purchase Rapha products only online, at Rapha.cc.
Vouchers can be redeemed in part, with the remaining balance left on the Voucher Code.
Vouchers purchased in a Rapha Clubhouse cannot currently be redeemed online at Rapha.cc, and visa versa.
‘RCC Membership Gift Vouchers’ can only be redeemed on RCC Membership.
‘Gift Vouchers’ and Clubhouse Vouchers’ cannot be redeemed on RCC Membership.
All vouchers (Gift Vouchers, Clubhouse Vouchers, and RCC Membership Vouchers) are single use, and are valid for twelve months. Vouchers cannot be used in conjunction with any other discount, voucher code or RCC membership.
If an order value is greater than the value of the Voucher, the difference must be paid by credit/debit card, or using Paypal.
Vouchers must be redeemed within twelve months of purchase and any unused balance will not be refunded or credited after such time.
Any balance credited from a part-redeemed Voucher must be used in the same currency as the first purchase it was redeemed with.
We are unable to replace vouchers if they are lost, stolen or damaged.
If you are not 100% satisfied with your purchase you can return it for a refund, provided it is within 30 days of receipt of your order and the item is as new and in the original packaging. All returns for orders over 30 days old must be sent back to Rapha within one month of the refund request being made. We reserve the right to refuse refunds for returned items, which are not in saleable condition.
Faulty items will either be replaced, repaired or refunded following evaluation by the Rapha Customer Services team. For the avoidance of doubt, faulty goods are classified as items that are received damaged or develop a manufacturing fault. Items damaged through general wear and tear are not classified as faulty. Faulty items can returned within twelve (12) months for a replacement or a repair. If this is not possible, we will offer a refund or credit voucher.
Returns are only accepted online for items purchased directly from Rapha.cc. If you have purchased your item from a Clubhouse, you should return the item directly to the Clubhouse where the item was purchased.
Products purchased as gifts can be refunded in full to the original purchaser; alternatively we can provide a credit in the form of a voucher to the gift recipient. Rapha is unable to refund postage on returned gift items.
To initiate a return, simply visit rapha.cc/returns.
UK & ROW Customer Services
North America Customer Services
AUS/NZ Customer Services
10. ORDER CANCELLATIONS UNDER THE DISTANCE SELLING REGULATIONS/CONSUMER CONTRACTS REGULATIONS
For customers purchasing in the EU, under the Consumer Protection (Distance Selling) Regulations 2000 (“DSR”) for orders placed before 13 June 2014 and under the Consumer Contracts Regulations 2013 (“CCR”) for those placed on or after 13 June 2014; You have the right to cancel your order within a certain time frame. Rapha will honour such cancellation provided it is made within fourteen (14) days of receiving your items. Notice must be given in writing, either by email or by post to:
Order Cancellations & return
Rapha Racing Ltd Rapha Works 4 Elthorne Road London, N19 4AG United Kingdom
For all order cancellations through the DSR/CCR, you are eligible for a full refund including your shipping costs. Refunds will be processed within 30 days of us receiving your cancellation request. However, you need to return your item(s) back to us in good time via a secure delivery service, and items must be returned in good condition. To initiate your return, please go to rapha.cc/returns
11. EXCEPTIONS TO THE GENERAL RETURNS POLICY
We offer a 30 day wear test guarantee on Rapha Classics products. If you are not 100% satisfied after 30 days of riding in these products, you can send them back to us for a full refund/credit. The Rapha Classics Guarantee applies to all items in the Rapha Classics collection.
This wear test Classics Guarantee does not cover accidental or crash damage.
The Classics Guarantee is limited to four products per customer per calendar year, and the same item can only be returned once.
The Classics Guarantee is only applicable to items purchased from Rapha.cc and Rapha Clubhouses. Proof of purchase is required for all refunds.
We reserve the right to remove this offer in the future. If the Classics Guarantee is withdrawn, we will honour the guarantee for thirty (30) days following its withdrawal from the site.
Personalised items cannot be refunded once an order has been placed. It is the customer’s responsibility to ensure that all details entered for Personalised products are entered.
Cycling Shoes need to be tested on an uncarpeted surface, with no cleats attached.
All underwear must be returned unworn. We reserve the right to refuse any returned underwear garments which we believe to be worn.
12. INTELLECTUAL PROPERTY RIGHTS
Usage of the Rapha site grants you no rights to any copyright or intellectual property rights relating to the content of the site. All copyright is protected under national and international law.
Any site content can only be reproduced or distributed with express permission from Rapha Racing Ltd.
13. CLUBHOUSE RIDE TERMS
By entering a Rapha Clubhouse Ride, you are agreeing to the Eventbrite terms & conditions. You must also review and agree to the ride terms & conditions:
Helmet usage is mandatory on all Clubhouse rides. We reserve the right to refuse participation on rides if you are not wearing a helmet.
It is your responsibility to ensure that your bike is roadworthy, and that you are able to get yourself back under your own guidance.
You may be required to sign a waiver form before participating on a Clubhouse ride. A ride leader retains the right to refuse participation in a ride without a signed waiver form.
We may transfer our rights and obligations under these terms to another organisation, and we will always notify you in writing if this happens, but this will not affect your rights or our obligations under these terms. This arrangement is between you and Rapha Racing Limited. No other person shall have any rights to enforce any of its terms. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect. If we fail to insist that you perform any of your obligations under these terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you. These terms are governed by English law. Both you and Rapha Racing Limited agree to submit to the non-exclusive jurisdiction of the English courts.
Any changes we may make to these Terms & Conditions in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to these Terms & Conditions.
Our contact details are set out under the “Contact Us” section of the site.
17. GOVERNING LAW AND JURISDICTION
These Terms & Conditions are governed by English law and you and we agree to submit to the non-exclusive jurisdiction of the English courts in respect of any matter arising hereunder.
© Rapha Racing Limited 2018
Last updated: January 2018